Guest privacy & data respect
Privacy Policy
This Privacy Policy explains how Showdownsupper in Australia collects, uses, and safeguards your personal information when you visit our website, dine with us, reserve a table, or host a private event.
Privacy Commitment
At Showdownsupper, we are dedicated to protecting your privacy and ensuring transparency around your personal information. Our commitment is to respectful, confidential, and lawful data management in connection with your visits, reservations, and private dining experiences.
Who This Policy Applies To
This Privacy Policy applies to all website visitors, diners, private event guests, and Table Reservation participants engaging with showdownsupper.com in Australia, as well as in-person guests whose information is captured through our reservation or enquiry channels.
Information We Collect
We collect only the information necessary to provide you with a smooth late-night dining and event experience. This typically includes:
- Basic contact details such as your name, email address, and phone number
- Reservation information including preferred date, time, party size, and seating preferences
- Private dining and event details such as occasion type and any special requests you choose to share
We do not store payment data directly on our systems. Where payments are required, they are processed securely via trusted third-party payment or booking providers.
How We Use Your Data
Your information is used strictly for operational and hospitality purposes related to your visit or enquiry, including to:
- Respond to enquiries submitted via our website or contact channels
- Confirm and manage table reservations
- Coordinate supper menus, seating, and service requests
- Plan and facilitate special event logistics for private dining and back-room gatherings
We never sell or rent your details to third parties. Any use of your information is tied directly to providing or improving our in-person services.
Communications
We may contact you using the contact details you provide in order to:
- Confirm bookings or follow up on reservation requests
- Respond to questions or special requests related to your visit or event
- Share essential operational updates relevant to your reservation or event, such as changes to opening hours or seating arrangements
Any such communications are kept relevant, respectful, and limited to the scope of your engagement with Showdownsupper.
Data Sharing & Third Parties
Your data may be shared with carefully selected and trusted service providers only where necessary to deliver our services. This may include:
- Hospitality booking and table management systems
- Secure payment or deposit processing providers
- Operational partners assisting with private dining or event logistics
These third parties are engaged solely for operational purposes related to your requests and are expected to handle your information in line with applicable privacy and data protection obligations. We do not authorise them to use your information for unrelated purposes.
Data Storage & Security
All collected data is stored securely and protected from unauthorised access, misuse, or disclosure. We implement appropriate technical and organisational measures aligned with industry best-practice information security protocols.
We adhere to Australian data protection laws that apply to our operations. Access to your information is limited to team members and service providers who require it to fulfil legitimate hospitality, reservation, and event-related functions.
Your Rights
You have the right, subject to applicable law, to:
- Request access to the personal information we hold about you
- Ask for corrections where your details are inaccurate or incomplete
- Request deletion of your personal information where it is no longer required for our legitimate business or legal purposes
To exercise any of these rights or to raise a privacy-related concern, please contact us using the details on our Contact Us page. We may need to verify your identity before actioning your request.
Children's Privacy
Our website and in-person services are intended for adults aged 18 and above. We do not knowingly collect or store information from minors. If you believe that a minor has provided us with personal information, please contact us so we can promptly review and, where appropriate, remove that information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, operational practices, or legal requirements. The latest version will always be posted on this page for your reference and will include the effective date of the most recent update.
Contact Information
For any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please reach out via the Contact Us page.
Your privacy is of utmost importance to the Showdownsupper management team, and we will respond to privacy enquiries as promptly and thoroughly as we can.